Customer Relationship Management
CRMs
We have automated manual marketing, sales and service tasks by providing more information about customers to enterprise employees through applications such as sales force automation. Our customer-centric business solutions that integrate "front office" functions are key to any organization and improve productivity and customer service for competitive advantage.
We have also implemented CRM solutions which can provide decision-support solutions for forecasting demand, optimized pricing, promising order delivery dates and planning for service needs, while managing customer transactions. This solution also helps businesses satisfy orders through various fulfillment strategies.
E-CRMs
E-Customer Relationship Management systems have become a real force in driving e-Business, helping companies increase sales by developing and nurturing customer relationships. We implement specialized, Web-enabled solutions for both dot com and traditional companies which include
- Sales Force Automation
- Call Center Management
- Marketing
- Channel Management
- Product Configuration
- Telesales
- Incentive Compensation and Field Service.
Additionally we also offer, a growing number of industry-specific eCRM solutions for vertical industries such as pharmaceuticals, consumer goods and communications. Our team has the expertise to provide implementation solutions using CRM/eCRM software like Clarify, Vantive, I2 and Oracle CRM.